Marodyne LiV Device Warranty (MyBones)

This warranty only applies to Marodyne LiV devices purchased from MyBones (LivMD)

The Marodyne LiV device must be returned in its travel case with the soft foam securely positioned around the device and tucked under the vibrating platform, suspended correctly in the custom hard foam packaging, and placed in its original outer box.

If the original packaging has been discarded, new packaging will be provided at an additional charge.

LIMITED HOME USE WARRANTY

MyBones, trading under LivMD UK (“MyBones”) extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the Marodyne LiV Device. Any other use of the Marodyne LiV Device shall void this Limited Warranty.

During the applicable Limited Warranty periods described below, the covered components of the Marodyne LiV Device will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty.

The Limited Warranty applies for the following components of the Marodyne LiV Device only, for the time indicated. The Limited Warranty applies only against defects reported within the applicable Limited Warranty period and only so long as the Marodyne LiV Device remains in the possession of the original purchaser, or, for a gifted Marodyne LiV Device, the owner of the original proof of purchase attached to that Marodyne LiV Device.

Where a repair is not possible or not commercially viable, MyBones may replace the Marodyne LiV device with a new or refurbished device of similar functionality. After a repair or replacement, the warranty period will continue from the date of the original delivery.

FRAME: SIXTY MONTHS (FIVE YEARS)

MyBones warrants the frame (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of five years from the date of original delivery.

MECHANICAL COMPONENTS: SIXTY MONTHS (FIVE YEARS)

MyBones warrants the components and all original parts of the Marodyne LiV Device, against defects in workmanship and materials for a period of 5 years from the date of original delivery.

The Marodyne LiV Device is not warranted against normal wear and tear. The device must be used according to the Instructions for Use guide (Manufacturer’s Instructions), kept away from water and stored correctly when not in use.

The Marodyne LiV device must not be moved in standby mode. The Limited warranty will be deemed invalid if the Marodyne LiV device is moved while in standby mode. Prior to moving the Marodyne LiV device it MUST be switched off on the rocker switch as stated in the User Guide ‘3.3 After Treatment Session. ‘If you want to move the device or if you do not want to use it for a longer time, set the Standby/Off switch to “OFF” and disconnect the cables from the device and the socket.’

When transporting the Marodyne LiV device, the device must be stored flat in its travel case with the protective foam band fastened securely around the sides of the device, tucked just below the platform rim. If taking the device on a plane, it must be in your hand luggage and secured flat in an overhead locker. Storing or transporting the Marodyne LiV device in the luggage or hold compartment of a plane, train, or any other vehicle (excluding personal vehicles where you handle your luggage yourself) will invalidate this warranty.

The Limited Warranty will be deemed invalid if the power supply instructions in the Instructions for Use guide (Manufacturer’s Instructions) are not adhered too. ‘The Marodyne LiV device power supply cord must be plugged into an electrical outlet supplying household current. Only plug into a properly grounded receptacle. Do not bypass or use any adaptors to defeat the ground. The device must only be connected to a mains supply with protective earth. Only use the power supply unit provided with the device.’ The device must be switched off using the rocker switch on the Marodyne LiV device prior to being switched off at the wall or unplugged.

EXCLUSIONS AND LIMITATIONS

Who and what is covered:

• The original owner of the Marodyne LiV Device. This Limited Warranty is not transferable.
• Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law.

What is NOT covered:

• Any Marodyne LiV Device products, components, or labour that are, or that MyBones believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller, units purchased outside of the UK, and units missing serial numbers.
• MyBones does not warrant that the operation of the Marodyne LiV Device will be uninterrupted or error-free.
• Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, or repair (other than that carried out by a MyBones authorized service technician), use of the Marodyne LiV Device with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the Marodyne LiV Device, or any use contrary to the instructions in the Marodyne LiV Instructions for Use Guide (Manufacturer’s Instructions).
• Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects, or modifications that are unauthorized or not recommended by MyBones.

HOW TO OBTAIN WARRANTY SERVICE

In the event of a fault, you will be asked to provide the serial number of your Marodyne LiV device (located underneath your device) and your invoice number. MyBones will automatically register these details upon initial delivery. Claims must be made within the specified Limited Warranty period.

REPAIRS PROCESS

Your device will be collected via our insured courier service. This will not incur a charge if the device is still under warranty and providing the device is returned packaged as per the manufacturer’s instructions.

Your device will be assessed by a UK technician. Repairs will be completed in the UK and device returned to you. Devices deemed to have been used in any way other than as in the manufacturer’s instructions are not eligible for repair under this warranty.

Should it not be possible to complete the repairs in the UK, the device will be returned to the manufacturer in Germany for assessment.

QUESTIONS OR CONCERNS

Customer satisfaction is our priority. If you require assistance with your Marodyne LiV Device, please contact the MyBones support team. You may direct any questions or concerns to customer support:

UK: +44 (0) 117 253 0400

Email: info@mybones.health

Warranty Claims UK: Clockwise, Generator Building, Counterslip, Redcliffe, Bristol, BS1 6BX

Attn: Limited Warranty Claims 21 SUPPORT Incidental or consequential damages. MyBones is not responsible or liable for indirect, special, incidental, or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of equipment or parts. MyBones does not provide monetary or other compensation for any such repairs or replacement parts costs, including but not limited to work time lost, cost of substitute equipment, diagnostic visits, maintenance visits or transportation, equipment used for commercial purposes or for any use other than a single family or household. Any attempt to repair equipment creates a risk of injury and property damage. MyBones is not responsible or liable for any damage or injury incurred during, or because of any repair or attempted repair of device by anyone other than a MyBones authorized service technician. All repairs attempted by you, or your agents are undertaken AT YOUR OWN RISK and MyBones shall have no liability for any injury to person or property arising from such attempted repairs. Where permitted by law, replacement units, parts and electronic components reconditioned to as-new condition by MyBones or its vendors may sometimes be supplied as warranty replacement and constitute fulfilment of warranty terms.